August/September Epic Fail
It’s now the second month of receiving long and detailed mobile account statements from 8.ta. It’s not a problem, but they are in A4! Last month I received 21 pages, same with this month (September). Those are a lot of pages to be printing.
It would make sense if the purpose of printing them was so that businesses that use mobile broadband and find themselves in the need to allocate the data to client bills based on the data on the statements. This notion, although silly, doesn’t work because that the usage is split into approx. 22 Megabytes per line (can’t explain it well, you’d have to see the statement yourself). I noticed on my statement that there is R17 for ‘Itemized Billing – Paper” 🙁 , it only appears on this month’s statement. My theory is that they spent a bit too much on printing paper just for the Internet 5 promo guys (it being 10-20 Gb split into 22 Mb per line item), that they decided to bill us for it.
Now based on all the above I have a few problems:
- You guys are just wasting paper, remember the starfish analogy?
- I think I opted to get my statement delivered by post, but why not try what Red Bull Mobile do? They ‘A5 print‘ their statements. Or get your system to bill per connection, I don’t think it’s from my side.
- Why bill me for the paper? I want my R17 back! Sure didn’t sign up for that! Vodacom sends me infoSlips every month [I know I opted for electronic statement,but they don’t charge me for sending it, (bad example I know)] (yes, I have mobile data contracts with everyone except MTN).
8ta please don’t waste paper, 2 birds are probably homeless after this exercise. Else I’m gonna send Chuck Norris and Julius Malema after you. Please send me your details to 8taEpicFail@nevi.me and I’ll respond with my billing account so you may credit back the R17 you’re gonna take this month end. I should disclaim that I have some accounting background, and my almost expert opinion is that looking into this matter could save the company some money over time.
By the way, I’m not hating. So I should say thanks for the really cheap bandwidth, and for recently upgrading my area’s connection (I now get a constant 5 Mbps instead of last month’s 1.2 Mbps).